Policies:
Marcia Hovland Shopping Information
You can continue to shop Marcia Hovland handmade items and store inventory with confidence through this website, in person at Marcia Hovland Studio, and at events around the country. We use Square Financial Services to complete all Point of Sale transactions. Secure Credit Card or contactless transactions are accepted right away, either in person or through the online checkout cart. In certain situations, we accept business or personal checks as well.
Square works with any US-issued and most internationally-issued magstripe or chip cards bearing a Visa, Mastercard, American Express, Discover, JCB, or UnionPay International logo. Square also supports mobile wallets such as Apple Pay, Google Pay, and Samsung Pay.
Purchases can be made on this site, in person at Marcia Hovland Studio in Royal Oak MI, in person at events around the country, or by calling Marcia directly.
All inquiries may be directed to:
Marcia Hovland Studio,
415 E. Fourth Street,
Royal Oak MI 48067
248-398-2951
Completion of any purchase with Marcia Hovland and/or Marcia Hovland Studio, either in person or online, constitutes an agreement to the following:
Order Confirmation and Shipping:
Order confirmation of purchases online are made within one business day of placing the order. Unfortunately, confirmation emails sometimes get stuck in email provider’s spam folders. If you do not receive a confirmation email after one business day, call 248-398-2951 to confirm your order has been processed. Leave a message if we do not pick-up your call immediately, and we will get back to you as soon as we are able too. Order will typically be shipped within two business days of order confirmation.
Additional handling time will be announced in the checkout cart before you complete the purchase in the rare event it may be necessary to increase packaging time. Expedited shipping is available to most areas, and will be listed in the checkout screen for you to select from before payment is complete.
Changes or Cancellations to your completed order:
Please call us immediately with order changes and cancellations. We will accommodate all changes and cancellations as long as they are received prior to shipping. Please refer to our Return Policy if changes are necessary after order is shipped.
Product Descriptions:
We have done our best to display as accurately as possible the colors, measurements, dimensions, and descriptions of the products shown on the Website. These are approximations to assist you in reviewing products, may not be exact, and are subject to change. For example, the colors you see might depend on your monitor, and we cannot guarantee that your monitor’s display of any color will be accurate. The nature of handcrafted items make exact proportions and sizes estimations only. Most customer concerns can be resolved quickly and to the customer’s satisfaction by contacting Marcia Hovland directly at 248-398-2951.
Return Policy:
We accept most merchandise for return in it’s original packaging and original condition, that is accompanied by the original order number. Custom orders cannot be returned. Return your items within 30-days for full merchandise refund. Refunds will not include shipping costs. Returns should include a copy of the original purchase order forms, and must be sent pre-paid to:
Marcia Hovland Studio,
415 E. Fourth Street,
Royal Oak MI 48067
Intellectual Property Rights:
Marcia Hovland owns the Intellectual Property of each unique item, which is not transferred after purchase. Items cannot be replicated via print, digital copies, physical replicas, and other means without her written permission.
Marcia Hovland is a renowned Metro-Detroit based artist, specializing in handmade ceramic tiles and jewelry. Her signature artistic style is creating a fairytale in each and every individual piece, with recurring themes of animals, fairies, insects, outdoors scenes, and simply detailed faces on animals, plants, and people alike.
Terms of Use
Sales are available in person or online through marciahovland.com
Your access and use of this website, among other things, are governed by these Terms of Use. All references to “using” or “use” of the Website in these terms include accessing, visiting, or interacting with the Website in any way. By using the Website, you are agreeing to follow these rules and to be bound by them. If you do not agree with any of these Terms of Use, do not use the Website.
You may not use or enroll in or purchase any products, and you may not accept this Agreement, if you are not of a legal age to form a binding contract with Marcia Hovland. If you accept this Agreement, you represent that you have the capacity to be bound by it or if you are acting on behalf of a company or entity that you have the authority to bind.
Product Pricing, Availability and Purchase Conditions:
Prices for items and shipping are displayed in US Dollars, valid in the USA only. Please call for more accurate estimation of pricing and shipping for international orders. Regardless of estimations, you will be responsible for applicable taxes, regardless of our best effort to estimate prior to your order. Products, pricing and availability are subject to change.
All funds must clear Square transactions before purchase is considered finalized, and delivery of item will be completed either in person or online, unless special arrangements are made with Marcia directly. Inventory online and in person changes in real-time. Marcia Hovland Studio is not responsible for abandon or incomplete ‘cart’ transactions, and a unique item may be purchased by a different customer in the meantime. Once an item has successfully completed purchase through Square shopping cart, it will be removed from the inventory list immediately unless in the very rare event that another customer is purchasing it simultaneous to your transaction. If this rare event occurs, you will be notified immediately to resolve the issue.
Financial transactions for purchases on marciahovland.com or in person will be completed through Square, Inc. financial services and software company. Marcia Hovland Studio does not collect credit card data directly via this site, and uses the Square transaction system to facilitate your purchase. No individual working on marciahovland.com has access to your actual credit card information, only access to notification of transaction status as complete or incomplete. Marcia Hovland Studio is not responsible for data loss or transaction issues that may occur in the Square shopping cart, or between your financial institution and Square. Square, Inc security information can be found here: https://squareup.com/us/en/payments/secure
Contact Marcia Hovland Studio immediately if you wish to change or cancel an item before it is delivered or shipped.
Privacy Policy
This privacy notice discloses the privacy practices for Marcia Hovland Studio and marciahovland.com. This policy describes the information we collect, how we use it, and your rights and choices. By using this site, or purchasing from us in person, you consent to the practices described in this Privacy Policy. We use cookies to give you the best experience, as detailed here in our privacy policy. By continuing to use this website, you consent to the use of cookies and to our privacy policy. Please remember that your use of the website is also subject to our Terms of Use..
As stated above, financial transactions for purchases on marciahovland.com or in person will be completed through Square, Inc. financial services and software company. Square Inc, and Square Financial Services privacy policy can be found here: https://squareup.com/us/en/legal/general/privacy
This privacy notice applies solely to information collected by this website. It will notify you of the following:
- What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
- What choices are available to you regarding the use of your data.
- The security procedures in place to protect the misuse of your information.
- How you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. Information provided or collected during the payment processing portion of your shopping experience is used to mail your purchase, or verify purchaser for in person pick-up. This information includes to following information you provide: Name, Address, Email and Phone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
We also retain information regarding past purchases and any mailings we have sent to you.
Users who do not purchase from marciahovland.com or in person, can voluntarily provide contact information for use in sales-related announcements, such as upcoming events. This information is voluntarily provided to us on a contact form, via email or other direct contact from you.
We store this information so that we can correspond with you and provide upcoming event announcements. We will not sell or rent this information to anyone.
Unless you ask us not to, we may contact you via email or by postcard in the future to tell you about events, special sales, or changes to this privacy policy.
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via email at [email protected] or by phone (248) 398-2951:
- Change/correct any data we have about you.
- Have us delete any data we have about you.
- Express any concern you have about our use of your data.
Links
This website may contain links to other sites, and embedded content from other sites, such as videos, articles, etc. Embedded content behaves the exact same way as if the visitors has visited the other website. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.
Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Your information will include your name, phone number(s), mailing address, email(s), and personal profile relevant previous items purchased, and if you are repeat customer. We will not collect credit card data via our web site. We use third party transaction sites, such as Square, which offers Visa/MasterCard/American Express payment, Apple Pay or Google Pay, to process shopping cart sales. Your user profile will include completed and uncompleted transaction history, and previously purchased items. Please review these third party transaction sites policies for privacy information.
We protect your information offline. Only employees who need the information to perform a specific job (for example; billing, customer service, or event mailings) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
We only share your information with necessary third party outside of our organization to fulfill your request, e.g. to ship an order.
Use of Cookies and Analytics
We use Google Analytics and Google applications to track visitors to this site for future site improvements. Google Analytics, Google Signals and applications uses cookies to collect data. We do not use Google User-ID on our site. In order to be compliant with the new regulation, Google included a data processing amendment found on Google’s site. The data we collect is processed anonymously. The anonymous information collected may include: General Identifiers, Geolocation Data, Assumed Demographic Information, Audio or Visual Information, and Internet or Other Electronic Network Activity Information.
Your Rights & Choices
Consistent with our commitment to respecting your privacy, we want to provide you with more details on your rights and choices concerning your personal information.
Rights
Some rights are only legally required in certain states. However, because privacy and transparency are top priorities for us, we will endeavor to provide these rights to all U.S. customers. We reserve the right to update this policy at any time.
Right to Know:
You can ask us to give you information about our collection and use of your personal information. Specifically, you can request we provide you one or more of the following: the categories of personal information we collected about you; the categories of sources from which we collected your personal information; our purposes for collecting, sharing, or selling your personal information; the categories of third parties to whom we disclose your personal information; and the specific pieces of personal information we collected about you. You can also ask that we provide you a copy of your information in a commonly used, machine-readable format.
Right to Delete:
You can ask us to delete your personal information that we collect or maintain about you. Deletion may consist of de-identifying your information, as permitted by law.
Right to Correct:
You can ask us to correct any inaccurate personal information that we have about you.
Right to Opt-Out of Sales:
You can ask us to not sell your information.
Right to Opt-Out of Targeted Advertising:
Although we do not share your information, ever, you can ask us not to make your information available to third parties for cross-context behavioral advertising (a concept generally known as targeted advertising).
To the extent required by law, we will not discriminate against you for exercising the above rights. You can exercise your right to opt out of sales/sharing by calling 248-398-2951. If you are a customer, or if you are a job applicant or former associate who resides in California, you can exercise your rights to access, delete, and correct your information, by calling 248-398-2951.
Choices:
In addition to the rights described above, we offer you a variety of options related to how we collect and use your personal information, including the following:
Enable browser signals:
We honor Do Not Track (DNT) and Global Privacy Control (GPC) signals. DNT and GPC are privacy preferences you can set in your web browser to indicate that you do not want certain information about your webpage visits collected across websites when you have not interacted with that service on the page. For more information, visit donottrack.us or https://globalprivacycontrol.org/.
Contact the Association of National Advertisers (“ANA”):
We support and adhere to the self-regulatory guidelines and principles of the ANA and the Digital Advertising Alliance Self-Regulatory Principles for Interest-based Advertising. In doing so, we agree to comply with a customer’s requests to not share their information with other companies or to contact them for marketing purposes by postal mail, telephone, email or through interest-based advertising. If at any time, as a customer, you have questions about our Privacy Policy or practices, please contact us directly. If your issue has not been satisfactorily resolved, you may contact the ANA at https://www.ana.net/content/show/id/accountability-complaint-handling for its review and handling.
How Long We Keep Your Information
Personal address information is retained as long as no return-to-sender mail or email is returned from an incorrect address. We purge our mailing list of inaccurate data regularly. If you believe you have been dropped inappropriately, please use our online form or our email to send a request to remain on our event mailing list.
We maintain purchase data for seven years after your last transaction in compliance with retail tax laws. None of your online credit card transaction data is retained, as indicated in the Security section of this policy. Note that we may need to keep information longer in certain circumstances, such as when it is required for legal compliance.
Privacy Policy Updates:
In an effort to bring new services, ideas, and partnerships to our customers, we reserve the right to amend this privacy policy at any time, and encourage you to review it frequently. Changes will take effect immediately upon posing on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect and how we use it.